UNI-DESIGN is committed to conducting its business in a responsible, ethical, transparent and sustainable manner across all operations in the natural diamond, gold and jewellery supply chain.
We affirm our commitment to:
Our Code of Conduct sets forth requirements with respect to the labour standards and working conditions. The principles embodied in our Code are designed to be consistent with core conventions of the International Labour Organization (ILO), the specialized agency of the United Nations focused on global labour standards, as well as codes set forth by key labour standards organizations.
Ethical Business Conduct
UNI-DESIGN conducts business with honesty, integrity and fairness.
We strictly prohibit:
All employees, directors, agents, suppliers and business partners must comply with our Code of Conduct, Anti-Bribery & Anti-Corruption Policy and AML-CFT & KYC Policy.
Human Rights & Labour Standards
UNI-DESIGN respects internationally recognized human rights. We do not tolerate:
We ensure:
Responsible Sourcing of Diamonds & Gold
UNI-DESIGN sources natural diamonds and precious metals responsibly and ethically.
We ensure that:
We do not knowingly trade in:
Product Integrity and Disclosure
We are committed to full transparency and honesty in product information.
UNI-DESIGN guarantees that:
We maintain internal diamond screening, segregation and documentation systems to protect consumer confidence and supply chain integrity.
Environment, Health and Safety
We strive to minimize our environmental impact and protect our employees.
We commit to:
Grievance & Whistleblowing Mechanism
Anyone (employees, suppliers, customers or communities) may report concerns related to:
All complaints will be:
Reports can be sent to compliance@diarough.com or uni.compliance@unidesign-jewel.com
Governance & Continuous Improvement
The Board and senior management of UNI-DESIGN are responsible for implementing and monitoring this policy.
We will:
Applies to: All UNI-DESIGN companies, employees, contractors and business partners
Our Commitment
UNI-DESIGN respects and supports internationally recognized human rights in line with:
We are committed to conducting our diamond, gold and jewellery operations in a way that respects the dignity, safety and rights of all people.
Prohibited Practices
We strictly prohibit:
Fair Employment
We ensure:
Supply Chain Responsibilities
We require our suppliers to respect human rights and comply with applicable laws. We assess risks in our diamond and gold supply chains and take action where risks are identified.
Remedy & Grievance
Any person may raise a concern confidentially at: compliance@diarough.com or uni.compliance@unidesign-jewel.com
Others
Human Rights Due Diligence report is available on request.
E-mail request can be sent at compliance@diarough.com or uni.compliance@unidesign-jewel.com
Applies to: Natural diamonds, gold, precious metals and jewellery
Our Commitment
UNI-DESIGN sources diamonds and gold responsibly and ethically in line with:
Diamonds
We only trade in natural diamonds that:
Gold & Precious Metals
We source gold only from:
We conduct risk-based supplier due diligence.
High-Risk Areas
We screen suppliers and countries for:
Where risks are identified, we take corrective action or disengage.
Grievance
Any grievances related to 'Sourcing' can be addressed to compliance@diarough.com or uni.compliance@unidesign-jewel.com
Our Commitment
We guarantee full transparency and honesty in all diamond and jewellery products.
Natural Diamonds
All diamonds sold as natural are:
Screening & Controls
We maintain:
Customer Trust
All customers receive accurate written and verbal disclosures.
Our Commitment
We encourage anyone to report concerns without fear.
Policy
UNI-DESIGN seeks to maintain its reputation in the Diamond and Jewellery industry. The management of UNI-DESIGN is committed to maintaining its responsiveness to the needs and concerns of its employees, customers, suppliers and other stakeholders.
At UNI-DESIGN, we are committed to maintaining the highest standards of integrity, transparency, and accountability in all our dealings. We recognize that employees, customers, suppliers, and other stakeholders may, at times, have concerns or grievances. This Complaints and Grievance Procedure is designed to ensure that all such matters are addressed promptly, fairly, and effectively.
Scope
This procedure applies to:
Principles
We are committed to ensuring that:
Raising a Complaint
Where a complaint is about a particular engagement, product or staff, the complainant can address his issue to an appropriate member of that engagement team, verbally, by letter, email or fax. Where possible, complaints should be made in writing.
Please email details of any grievances or issues to compliance@diarough.com or uni.compliance@unidesign-jewel.com or write to us at:
UNI-DESIGN JEWELLERY PVT. LTD
Attn: Compliance Department
Plot No 4,5,6, (Part) SEEPZ SEZ,
Andheri East
Mumbai – 400 096
INDIA
Information to Include
Please provide the following details to help us address your concern effectively:
Procedure and Timeline
Acknowledgment
You will receive an acknowledgment within 3 business days of submitting your complaint.
Investigation
An impartial investigation will be initiated. We may contact you for additional information. This process is typically completed within 10–15 business days, depending on the complexity of the matter.
Resolution
We will communicate the outcome and advise of any corrective action taken. If further time is needed, you will be informed of the updated timeline.
Escalation
If you are unsatisfied with the outcome or handling of your complaint, you may escalate the matter by writing to:
Mr. Vijayanand M. Aroor – COO
Plot No 4,5,6, (Part) SEEPZ SEZ,
Andheri East
Mumbai – 400 096
INDIA
Confidentiality and Protection
All complaints will be handled confidentially to the extent possible. Whistleblowers and complainants are protected from retaliation under our company's ethics policy.
Continuous Improvement
We use complaints and feedback as a tool for continuous improvement in our operations and stakeholder relationships. Lessons learned may lead to changes in our processes or policies.
Contact Us
If you have any questions about this procedure or need assistance submitting a complaint, please contact our Compliance Team at compliance@diarough.com or uni.compliance@unidesign-jewel.com
Retention of Records
All records relating to any complaints and grievance, legal allegation, report of a retaliatory act or the investigation of any such report shall be retained for a period of five years.
Applies to: All UNI-DESIGN diamond, gold and jewellery operations
Our Commitment
UNI-DESIGN is committed to protecting the environment and minimizing the environmental impact of our operations in accordance with the RJC Code of Practices (COP 2024) and applicable environmental laws.
We recognize that responsible environmental management is essential to the sustainability of the diamond and jewellery industry.
Environmental Responsibility
We commit to:
Climate & Emissions
We aim to:
Employees & Suppliers
We train employees in environmentally responsible practices and encourage suppliers to meet similar environmental standards.
Continuous Improvement
We regularly review our environmental performance and take steps to improve our environmental footprint.
Applies to: All directors, employees, agents, suppliers and business partners
Our Commitment
UNI-DESIGN maintains a zero-tolerance approach to bribery, corruption, money laundering and terrorist financing in line with:
Prohibited Conduct
We strictly prohibit:
AML & KYC Controls
We apply:
Gifts & Hospitality
Gifts or hospitality must be reasonable, transparent and never intended to influence business decisions.
Reporting Concerns
Suspected bribery, corruption or financial crime must be reported to: compliance@diarough.com or uni.compliance@unidesign-jewel.com
Applies to: All diamond, gold, jewellery, service and logistics suppliers
Our Expectation
UNI-DESIGN expects all suppliers to operate ethically, legally and responsibly.
Legal & Ethical Compliance
Suppliers must:
Human Rights
Suppliers must:
Responsible Sourcing
Suppliers must:
Product Integrity
Suppliers must:
Environmental Responsibility
Suppliers must:
Right to Audit
UNI-DESIGN reserves the right to review or audit suppliers to ensure compliance.